Privacy policy
This Privacy Policy explains how Neonix Studios collects, uses, and protects your personal information when you use our website or place an order.
By using this website, you agree to the practices described in this policy.
Information We Collect
When you place an order or contact us, we may collect:
- Your name
- Shipping and billing address
- Email address
- Payment-related information handled through secure third-party providers
- Order details
- Messages sent through contact forms or email
We may also collect limited technical information such as:
- IP address
- Browser type
- Device information
- Website usage analytics
How Your Information Is Used
Your information is used only for purposes related to:
- Processing and shipping orders
- Customer support
- Communication regarding your purchase
- Preventing fraud or abuse
- Improving the store experience
We do not sell or rent your personal data to third parties.
Payment Processing
Payments are securely processed through third-party payment providers.
We do not store full credit card information on our servers.
Shipping Providers
Your shipping information may be shared with postal or courier services only for delivery purposes.
Data Retention
We retain order information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Meet legal, tax, or accounting obligations
Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain types of processing
- Request a copy of your stored data
To make a request, contact us using the information below.
Cookies & Analytics
This website may use cookies or similar technologies to improve functionality and analyze website traffic.
Third-party services such as Big Cartel, payment providers, or analytics tools may also use cookies.
Third-Party Services
Our store may rely on trusted third-party services including:
- Big Cartel
- Payment processors
- Shipping providers
- Analytics or website hosting services
These services may process limited customer data necessary for their operation.