Terms and conditions

By accessing this website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

General

This store is operated by Neonix Studios.

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian.

Products & Services

Many products sold through this store are handmade, made-to-order, or produced in limited quantities.

Because of the handmade or custom nature of these items:

• Minor differences in color, print placement, finish, or materials may occur
• Product photos may appear slightly different depending on screen settings
• Small imperfections may naturally occur and are not considered defects

We reserve the right to modify or discontinue products at any time without notice.

Custom & Personalized Orders

Custom or personalized items may require additional production time.

Once work or production has started, custom orders generally cannot be cancelled, refunded, or exchanged unless they arrive damaged or incorrect.

Customers are responsible for reviewing any customization details before confirming their order.

Pricing

All prices are listed in EURO.

Prices may change at any time without notice.

We reserve the right to cancel orders affected by pricing errors, technical issues, or incorrect listings.

Payments

Payments are processed securely through trusted third-party payment providers available through the store platform.

Orders will only be processed after payment has been successfully completed.

Shipping

Shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Postal services
• Customs processing
• Weather conditions
• International shipping disruptions
• Incorrect customer-provided addresses

Customers are responsible for any customs duties, import taxes, or local fees required by their country.

Returns & Refunds

Please refer to our Refund & Return Policy for detailed information regarding refunds, returns, cancellations, and damaged items.

Intellectual Property

All artwork, graphics, branding, logos, product designs, photographs, and content displayed on this website are the property of Neonix Studios unless otherwise stated.

These materials may not be copied, reproduced, redistributed, traced, modified, or used commercially without written permission.

Unauthorized use of our artwork or branding is prohibited.

Limitation of Liability

To the maximum extent permitted by law, Neonix Studios shall not be liable for:

• Indirect or incidental damages
• Shipping delays outside our control
• Losses caused by misuse of products
• Technical interruptions or website downtime

Our total liability related to any order shall not exceed the amount paid for the product purchased.

Refusal of Service

We reserve the right to refuse or cancel orders that involve:

• Harassment or abusive behavior
• Fraudulent activity
• Unauthorized resale of our products
• Violations of these Terms & Conditions

Privacy

Your personal information is handled according to our Privacy Policy.

Governing Law

These Terms & Conditions are governed by the laws of Romania and applicable European Union regulations.